We will do our best to ensure that you are happy with every purchase that you make, but we understand that there may be occasions when you need to return an item.

 

You have the right to cancel any purchase within 7 working days of receipt of your order. The total of your invoice will be refunded in full as soon as possible but we will not cover the cost of return. Your order must be returned to us in the condition in which you received it. Nupafeed Ireland will not accept cancellation once the goods have been opened, used, or damaged after receipt.

 

If for any reason the goods are faulty when you receive them, Nupafeed will either:

a) replace the item free of charge

b) refund the price paid by the buyer

c) agree to a reduced price or alternative compensation with the buyer.

 

If you receive faulty items, please provide us with photographic evidence of the damage. Whether or not we need the item to be returned will depend on the nature of the damage and the agreement made between Nupafeed Ireland and the buyer in each individual case.

 

Nupafeed Ireland will cover the cost of returning goods if the order has been damaged in transit or if incorrect item(s) have been delivered. If you are unable to use the product due to an unsatisfactory delay in delivery, we will cover the cost of returning the goods only if we are responsible for the failure to deliver. Nupafeed Ireland are not responsible for delays caused by bad weather, an inability to contact the buyer/recipient when necessary, or when the courier is not able to gain a signature or safely leave your parcel.

 

Changing Your Order

 

Please note that we dispatch items on a same working day basis, so please contact us as soon as possible if you wish to change your order in any way. As long as the parcel has not yet gone out for delivery, we can update your order in any way you would like, including changes to delivery information.

 

Unfortunately, once your parcel has been dispatched we cannot make alterations. Please either place an additional order or contact us so that we can cancel delivery and agree on a solution.